We are proud to offer an exceptional level of performance, reliability, and service. We present a detailed Dedicated Server SLA Summary guaranteeing our network reliability and performance, as well as our dedicated server service level.

We operate in a state-of-the-art network and NOCs with multiple levels of physical and logical redundancy. The NOCs are staffed by highly skilled Systems Administrators, 24 hours a day, 365 days a year.

Our SLA guarantees the following:

Network Reliability & Performance

• 100% network uptime
• one day credit for each hour of downtime
• no packet loss from us to our Tier 1 backbone bandwidth providers
• one day credit for each 1% of packet loss
• below 3 ms latency from us to our Tier 1 backbone bandwidth providers
• one day credit for each additional 3 ms of latency

Server Hardware Service

• replacement of malfunctioning components within less than two hours
• one day credit for each additional two hours taken with hardware repair

Credit Terms

Up to 100% of applicable fees on customer's monthly bill may be credited due to failure to provide service per the terms of the SLA measurement of all data is per a 30 consecutive day period no cost, no penalty immediate service termination is permitted if over any 30 consecutive day period network downtime exceeds 1% (7 hours), or packet loss from us to our Tier 1 providers exceeds 5%, or latency from us to our Tier 1 providers exceeds 20 ms, or there is a downtime of over 24 hours during customer's server repair (only one of these conditions has to be met)

This page provides only a summary of the SLA, and is not the actual SLA.

If you'd like to review the full text of the SLA, please contact sales@jetstreamhosting.com and we'll gladly send you a copy of the full Service Level Agreement (SLA).